Blog

Legacy Vs Modern Service Desks

September 15, 2017

Customers have changed, products have changed, the way they interact with the products have changed, then why should the service desk be the same? It is time Legacy service desks move and give way to...

Customer Service using Customer Journey Mapping

October 29, 2015

Customer Service and Beyond Customer Service goes well beyond just after sales.  It's about directly, as well as indirectly, servicing the customer as they progress through the various stages. One of the frameworks available for us...

Maximize the benefits of CRM with CRM Health Check Program

July 24, 2014

In today's uncertain economies, companies are facing challenges with accelerated and ever-changing customer demands. With these changes, it is vital that you maximize the capabilities of your current CRM business processes and applications to maximize...

Delivering workforce the most engaging, interactive information anytime, anywhere from a completely mobile perspective

March 9, 2014

The mobile device and mobile apps are changing the customer experience and forcing organizations to rethink how users across all demographics access and activate the content, services, commerce, and critical business applications. It’s clear that...

Are you satisfying your customers to be your Brand Advocates?

February 24, 2014

The economy-sensitive industry is facing challenging business and consumer markets. With many competitors chasing the same customers with the very same products, companies are under extreme pressure to develop innovative customer experience solutions for markets...

CRMIT launches upgraded Email Solution for CRM systems to enable Customer Experience

February 7, 2014

The new CRM++ Email Workbench v1.4 enhances CRM usability with features including multiple file attachments, WYSIWYG editor, image embedding and template management. These features are seamlessly integrated to manage, capture, collate, respond and distribute important...

One Slice Marketing

December 8, 2013

Our neighborhood photo studio seems to be always crowded. Even in this age of digital photography. I went there for some lamination work; while I was waiting, two young people walked in. One of them...