The Rise Of Digital Health Care
A few weeks back I got into an involved and important conversation with a friend of mine, who had unfortunately in February quit his unexciting job and was on the lookout for a new challenge. Little did he know that he would have to sit idle for the next 5 months. The conversation was a long one and while it ended on an optimistic note, I could see my friend’s pain and frustration on our video call through the lens of my phone. With COVID-19, a lot of things have changed, and one thing that surely has is our freedom of movement and our ability to be near our friends or be alongside our peers for work. There is little option as prevention is better than cure. And in these times, we all know how our phones and the internet have been such a big boon. They have allowed us to do much more than just stay in touch with our family, friends, and peers, and in some industries like IT, we are far better aware and appreciative of the possibilities now.
It has been the same in the space of Health Care. Digital Care, especially Telemedicine has been a blessing in disguise and whether it is remote screening with the help of a mid-level care worker the observation and care of non-critical COVID-19 patients at their homes, or just the delivery of our regular Primary care for non-COVID patients, it has helped partially address the problem of care deficits globally in these times of crisis. Where clinically appropriate, telemedicine was and is a safe, effective, and valuable modality to support patient primary care: this fact has been further reinforced by this crisis. Most countries saw huge surges in volumes of virtual appointments with developed economies estimating these volumes to be as high as 80-90% of all primary care delivered in the last 3-4 months and while things are slowly getting back to normal with both patients and primary care providers beginning to feel safer, most say that teleconsultation volumes will normalize at 25-30% which is way more than the 2-5% seen in the pre-COVID times. Not just volumes, patient feedback from these consultations was very positive. In addition to telehealth, online AI-based symptom checkers also saw heavy usage as everyone flocked to them at the earliest signs of any flu-like symptoms.
AT CRMIT Solutions, we have always believed in the potential of using digital technologies to address the growing healthcare care crisis worldwide, especially so in India where large parts of our population still do not have access to sound primary care, in a timely and cost-effective way. We firmly believe that Telemedicine and also AI are here to stay and have been early adopters of this technology.
Our HealthCARE360 platform powered by these technologies is aimed at giving healthcare providers the ability to deliver care in a set-up that is not only safe for all but also provides their patients with personalized and human experiences, very similar to those they get in an in-clinic set-up. We believe that the overall experience is better for non-critical cases. Besides this, it has helped Health Care Providers maintain business continuity in times of this pandemic, acting as a panacea for them.
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Tags: telemedicine, virtual care